1. Introduction

    1. This website can be accessed at www.mylittlesurprises.com and is owned and operated by My Little Surprises FZE (Proprietary) (“My Little Surprises”, “we”, “us” and “our”).

    2. These Website Terms and Conditions (“Terms and Conditions”) govern the sale of Goods (as defined below) and the use of the Website.

    3. These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website (“you”, “your” or “user”), including without limitation each user who registers as contemplated below (“registered user”). By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

    4. The Website enables you to shop online for an extensive range of goods including books, baby and toddler products, and toys (“Goods”).

  2. Important Notice

    1. My Little Surprises will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of the United Arab Emirates.

    2. United Arab Emirates is My Little Surprise's country of domicile.

    3. We accept payments online using Visa and MasterCard credit/debit card in AED. If "Credit Card Online" is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase.

    4. In case of any disputes the law applicable would be based on the UAE Governing Law.

    5. These Terms and Conditions contain provisions that appear in similar text and style to this clause and which -

      1. may limit the risk or liability of My Little Surprises; and/or

      2. may create risk or liability for the user; and/or

      3. may compel the user to indemnify My Little Surprises; and/or

      4. serves as an acknowledgement, by the user, of a fact.

    6. Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.

    7. If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask My Little Surprises to explain it to you before you accept the Terms and Conditions or continue using the Website.

    8. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or My Little Surprises.

    9. My Little Surprises permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

  3. Refund Policy

    1. If there is any defect in the items received please do let us know at info@mylittlesurprises.com so we can resend you a new one, no refund will be done as the items are customized.

  4. Cancellation Policy

    1. As soon as the order is placed the personalized product is being prepared for printing and shipping, no cancelation will be possible after the payment is done.

  5. Delivery

    1. Your orders will be processed from Sunday to Thursday. Orders placed on Friday & Saturday will be processed the following business day. We will not be processing or shipping orders on Weekends and Public Holidays according to UAE.

    2. After the order is processed you will receive an email with the tracking number of the shipment order.

    3. Please see details of our delivery and shipping terms and conditions under FAQ’s: Shipping and Delivery which are incorporated herein by reference.

  6. Registration and use of the website

    1. Only registered users may purchase Goods on the Website.

    2. To register as a user, you must provide a unique username and password and provide certain information and personal details to My Little Surprises. You will need to use your unique username and password to access the Website in order to purchase Goods.

    3. You agree and warrant that your username and password shall:

      1. be used for personal use only; and

      2. not be disclosed by you to any third party.

    4. For security purposes you agree to enter the correct username and password whenever purchasing Goods, failing which you will be denied access.

    5. You agree that My Little Surprises will accept and process your order for Goods (subject to payment being received) once the correct username and password have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent and that you will be liable for payment of such order, save where the order is cancelled by you in accordance with these Terms and Conditions.

    6. You agree to notify My Little Surprises immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

    7. By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.

    8. You agree that you will not in any way use any device, software or other instrument to interfere or attempt to interfere with the proper working of the Website. In addition, you agree that you will not in any way use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).

    9. You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.

    10. You may not in any way display, publish, copy, print, post or otherwise use the Website and/or the information contained therein without the express prior written consent of an authorized Company representative.

  7. Conclusion of sales and availability of stock

    1. Registered users may place orders for Goods as long as the Goods are available and have not been sold out.

    2. Placing goods in a shopping basket without completing the purchase cycle does not constitute an agreement of sale and/or an order for such goods, and as such, goods may be removed from the shopping basket if stock is no longer available. You cannot hold My Little Surprises liable if such goods are not available when the purchase cycle is completed at a later stage.

    3. An agreement of sale between you and My Little Surprises will come into effect upon completion of an online order summary on the Website and payment or payment authorisation is received by My Little Surprises to the satisfaction of My Little Surprises (the “sale”).

    4. My Little Surprises may, in its sole discretion, accept the cancellation of an order by you, on sufficient cause shown and on a case by case basis. In which event the provisions set out in this clause 10 in respect of refunds and returns will similarly apply.

    5. You acknowledge that stock of all Goods on offer is limited. In the case of Goods offered for sale by My Little Surprises, My Little Surprises will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock and we will only be liable for delivery of the Goods when the Goods are available. When Goods are no longer available after conclusion of a sale, My Little Surprises will notify you and you will be entitled to a refund of the amount paid by you for such Goods.

  8. Payment

    1. We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.

    2. Whether the Goods are offered for sale by My Little Surprises, payment can be made for Goods via -

      1. debit card;

      2. credit card: where payment is made by credit card, we may require additional information in order to authorise and/or verify the validity of payment. In such cases we reserve the right to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation your purchase of the Goods will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the Goods. You also warrant that your credit card has sufficient available funds to cover all the costs incurred as a result of the services used on the Website;

    3. You may contact us via email at info@mylittlesurprises.com to obtain a full record of your transaction. We will confirm all your purchase orders with you via email.

    4. Once you accept these Terms and Conditions, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.

  9. Errors

    We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the Website. However, should there be any errors of whatsoever nature on the Website (which are not due to our gross negligence) we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save as set out in the Return Policy.

  10. Changes to these terms and conditions

    My Little Surprises may, in its sole discretion, change the Terms and Conditions or any part thereof at any time and notice of such change in the Terms and Conditions will be provided to you, via email and/or it will be displayed on the Website. Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such updated or amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such updates or amendments.

  11. Electronic communications

    When you visit the Website or send emails to us, you consent to receiving communications from us electronically.

  12. Ownership and copyright

    1. The contents of the Website, including any material, information, software, icons, text, graphics, lay-outs, images, sound clips, advertisements, video clips, trade names, logos, trade-marks, designs and service marks which are displayed on or incorporated in this Website (“Website Content”) are protected by law, including but not limited to copyright and trade mark law. The Website Content is the property of My Little Surprises, its advertisers and/or sponsors and/or is licensed to My Little Surprises.

    2. You will not acquire any right, title or interest in or to the Website or the Website Content.

    3. Any use, distribution or reproduction of the Website Content is prohibited unless expressly authorised in terms of these Terms and Conditions or otherwise provided for in law. To obtain permissions for the commercial use of any Website Content contact our Admin Manager at info@mylittlesurprises.com.

    4. Where any of the Website Content has been licensed to My Little Surprises, your rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time and you agree to comply with such third party terms and conditions.

  13. Disclaimer

    1. The use of the Website is entirely at your own risk and you assume full responsibility for any risk or loss resulting from use of the Website or reliance on any information on the Website.

    2. Whilst My Little Surprises takes reasonable measures to ensure that the content of the Website is accurate and complete, My Little Surprises makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of the Website or as to the accuracy, completeness or reliability of any information on the Website.

    3. My Little Surprises disclaims liability for any damage, loss or liability, whether direct, indirect or consequential in nature, arising out of or in connection with your access to or use of the Website and/or any content therein unless otherwise provided by law.

    4. Although Goods sold from the Website may, under certain specifically defined circumstances, be under warranty, the Website itself and all information provided on the Website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.

    5. Any views or statements made or expressed on the Website are not necessarily the views of My Little Surprises, its directors, employees and/or agents.

    6. In addition to the disclaimers contained elsewhere in these Terms and Conditions, My Little Surprises also makes no warranty or representation, whether express or implied, that the information or files available on the Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise, disrupt, disable, harm, jeopardise or otherwise impede in any manner the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise, jeopardise, disrupt, disable, harm or otherwise impede in any manner the operation or content of a computer system, computer network, any handset or mobile device, or your hardware or software, save where such risks arise due to the gross negligence or wilful misconduct of My Little Surprises, its employees, agents or authorised representatives. My Little Surprises thus disclaims all liability for any damage, loss or liability of any nature whatsoever arising out of or in in connection with your access to or use of the Website.

  14. Linked third party websites

    1. This Website may contain links or references to other websites (“Third Party Websites”) which are outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and My Little Surprises is not responsible for the practices and/or privacy policies of those Third Party Websites or the “cookies” that those sites may use.

    2. Notwithstanding the fact that the Website may refer to or provide links to Third Party Websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.

  15. Limitation of liability

    1. My Little Surprises cannot be held liable for any inaccurate information published on the Website and/or any incorrect prices displayed on the Website, save where such liability arises from the gross negligence or wilful misconduct of My Little Surprises, its employees, agents or authorised representatives. You are encouraged to contact us to report any possible malfunctions or errors by way of email to info@mylittlesurprises.com.



  16. Availability and termination

    1. We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.

    2. My Little Surprises may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that My Little Surprises will not be liable to you in the event that it chooses to suspend, modify or terminate this Website other than for processing any orders made by you prior to such time and to the extent possible.

    3. If you fail to comply with your obligations under these Terms and Conditions, including any incident involving payment of the price of an order for any Goods, and you fail to remedy such failure within 7 (seven) days of notice to you by us, this may (in our sole discretion) lead to a suspension of your access to the Website without any prejudice to any claims for damages or otherwise that we may have against you.

  17. Governing law and jurisdiction

    1. These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the United Arab Emirates. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the United Arab Emirates courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.

    2. In the event of any dispute arising between you and My Little Surprises, you hereby consent to the non-exclusive jurisdiction of the High Court of the United Arab Emirates notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.

  18. Notices

    1. My Little Surprises hereby selects Creative Tower P.O.Box 4422 Fujairah as its address for the service of all formal notices and legal processes in connection with these terms and conditions of sale (“nominated address”). You hereby select the address specified on the Goods order form as your nominated address.

    2. Either party may change its nominated address to any other physical address by not less than 7 days’ notice in writing to the other party.

    3. Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English. All notices sent -

      1. by hand will be deemed to have been received on the date of delivery;

      2. by prepaid registered post, will be deemed to have been received 10 days after the date of posting;

      3. by telefax before 16h30 on a business day will be deemed to have been received, on the date of successful transmission of the telefax. All telefaxes sent after 16h30 or on a day which is not a business day will be deemed to have been received on the following business day; and

      4. by email will be deemed to have been on the date indicated in the “Read Receipt” notification. ALL EMAIL COMMUNICATIONS BETWEEN YOU AND US MUST MAKE USE OF THE “READ RECEIPT” FUNCTION to serve as proof that an email has been received.

  19. My Little Surprises information

    My Little Surprises’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:

    1. Full name: My Little Surprises FZE, a private company registered in the United Arab Emirates

    2. Main business: Online retailer

    3. Physical address for receipt of legal service (also postal and street address): Creative Tower P.O.Box 4422 Fujairah (marked for attention: Legal)

    4. Phone number: +971 564774327

    5. Official email address: info@mylittlesurprises.com

  20. General

    1. My Little Surprises may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.

    2. You may not cede, assign or otherwise transfer your rights and obligations in terms of these Terms and Conditions to any third party.

    3. Any failure on the part of you or My Little Surprises to enforce any right in terms hereof shall not constitute a waiver of that right.

    4. If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.

    5. No variation, addition, deletion, or agreed cancellation of the Terms and Conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.

    6. No indulgence, extension of time, relaxation or latitude which any party (the “grantor”) may show grant or allow to the other (the “grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.

    7. These Terms and Conditions contain the whole agreement between you and My Little Surprises and no other warranty or undertaking is valid, unless contained in this document between the parties.