FREQUENTLY ASKED QUESTIONS

 

DO YOU OFFER A PRODUCT GUARANTEE?

If there is any defect with the product received, just ship it back to us (we will handle the shipping cost) and we will send a new one. Contact us if you are not satisfied with your purchase.

WHAT HAPPENS IF I MISTAKENLY ENTERED INCORRECT INFORMATION?

If you have entered incorrect information and sent the order, it will be too late for us to change the order and it will be processed as soon as the order is given. As soon as we receive the order, the personalized book is created based on the specific information you have given. In case the information we receive is incorrect, we will need to reinitiate the whole process to create a new book with an entirely new order.

WHAT CAN I DO IF THE CHILD'S NAME IS LONGER THAN THE MAXIMUM NUMBER OF LETTERS AUTHORIZED IN THE BOOK?

It is possible to use up to 14 characters to spell the child's full. This limit is set to ensure that the words of the personalized book fit adequately on the page. Using a number of characters greater than the one allowed would compromise the appearance of the storybook. If your child's full name exceeds the limit, we propose that you use the child's first and last names only so as to meet the space requirements. If this solution does not satisfy you, please email us at info@mylittlesurprises.com or call us at +971-56-4774327.

WILL OUR PERSONALIZED CHILDREN'S BOOK SUIT ALL KINDS OF FAMILIES?

Yes. One of our objectives was to make this personalized children's book appropriate to any family. We have simplified the task for the parent(s)/ guardian(s) to determine the child's name(s) throughout the storybook in a way that makes it possible to represent any kind of family structure.

WHAT IF I WOULD LIKE TO MENTION ALL OF THE CHILD’S SIBLINGS IN THE BOOK IF HE/SHE HAPPENS TO HAVE MORE THAN ONE SIBLING?

In order to keep the book’s professional look and to ensure a proper flow of the rhyming verse, we have restricted the number of names you can include in most sections to one.

CAN THE BOOK BE USED FOR TWINS?

The customized storybook is designed to be a special tailor-made gift for just one child. Given the character restrictions set to keep our personalized book’s professional look and appropriate spacing, it will be extremely difficult to include the full names of both twins in one book, and to make the rhyming verses flow properly. If you would like to order only one book for twins, please call us at +971-56-4774327 to talk about your choices.

CAN ONE FAMILY ORDER THE CUSTOMIZED CHILDREN'S BOOK FOR MORE THAN ONE CHILD?

Yes. Each personalized storybook includes the same drawings and basically the same text, but you can distinguish the books from one another by changing the customized information as much as possible. This is a book that each child would want to have as a souvenir of his or her early childhood years.

DOES THE BOOK COME WITH A GIFT WRAP?

We give with each book a slipcase that is striped with pink and blue and is perfect for any occasion. If you’re curious, you may easily have a glimpse at the book through the slipcase before giving it to the recipient!

WHAT IF I NEED THE GIFT EARLIER THAN THE GUARANTEED DELIVERY DATE?

We are aware that sometimes you might not have the time to wait for the book to be made and shipped despite your attempt to plan ahead. Nevertheless, it is not possible to process and ship before 8-10 business days.

CAN I TRUST TO USE MY CREDIT CARD ON YOUR SITE?

It is unequivocally safe to use your credit card. We use the cutting-edge SSL encryption technology to ensure your order and personal information are totally secure. After your order is placed, the credit card information is communicated securely and is never saved on our servers.

WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card is charged as soon as your order is placed. Since each book is custom-made, you may see a charge to your credit card before receiving the book.

SHIPPING

HOW MANY DAYS DOES THE GIFT NEED TO BE DELIVERED ONCE IT HAS BEEN ORDERED?

Your order will be processed and dispatched via mail (ARAMEX/FEDEX) within 6 business days at most to the given address. Allow 2 to 4 days for shipping after processing.

The estimated time of delivery by country (from order to delivery):

  • UAE: 8-10 days
  • Kuwait: 8-10 days
  • Qatar: 8-10 days
  • KSA: 8-10 days
  • Lebanon: 10-13 days
  • Oman: 9-11 days
  • Bahrain: 9-11 days